TERMS & CONDITIONS
Terms and Conditions for MAND
Last Updated: January 2025
Welcome to MAND! These Terms and Conditions govern your access to and use of our website, including any services, features, and content provided by MAND. By using our website and purchasing products from MAND, you agree to comply with these Terms. Please read them carefully.
1. Introduction
MAND is a luxury brand offering premium services and products across multiple sectors including fashion, home furniture and design, flowers, chocolates, gourmet food items, and more. Our goal is to provide customers with an exclusive and seamless shopping experience through customized solutions that meet their individual needs.
These Terms and Conditions apply to all users of the website, including those who visit without making purchases, and those who access the website’s services, such as placing orders and participating in promotional offers.
2. Products and Services
MAND/Fashion: High-quality clothing, footwear, and accessories.
MAND/HOME: Custom-made furniture, doors, cabinets, and interior design services.
MAND/FLOWERS: Wide variety of floral arrangements and delivery services.
MAND/TREATS: Premium chocolates, coffee beans, dragees, and gourmet food items.
3. User Responsibilities
By accessing and using the MAND website, you agree to:
Provide Accurate Information: Ensure that all personal and billing details provided are accurate and up-to-date.
Age Restriction: You must be at least 18 years of age to use our website or make a purchase, or have consent from a legal guardian.
Compliance with Saudi Law: All transactions must comply with Saudi Arabian laws. Any violation of these laws may result in the termination of your account or legal action.
4. Placing an Order
Order Process: Select items from our website, add them to your cart, and proceed to checkout. You will be required to provide your contact information and payment details to complete the purchase. Your order will be processed once payment has been confirmed. Order Modification: Once an order is confirmed and payment is processed, no changes can be made to it. You may cancel your order before it enters the production or shipping stage. After this, no cancellations are possible.
5. Pricing and Payment
Pricing: All prices on MAND are listed in Saudi Riyals and include applicable taxes. Prices are subject to change without notice.
Payment Methods: We accept payments via credit/debit cards (Visa, MasterCard), PayPal, and other secure online payment methods.
Payment Confirmation: Your order will only be processed once the payment has been confirmed. Upon successful transaction, you will receive an email confirming your order.
Currency and Payment Fraud: Any fraudulent payment attempts or currency discrepancies will be investigated, and you may be liable for any damages.
6. Shipping and Delivery
Delivery Times:
Standard Delivery: Typically takes 5 to 14 business days.
Express Delivery: Delivery takes between 3 to 5 business days.
Shipping Charges: The shipping cost will depend on the delivery location and the type of service selected (Standard or Express). Shipping charges will be calculated during checkout.
International Delivery: We offer international shipping for most countries. Additional customs duties or taxes may apply depending on the country. The customer is responsible for these additional charges.
Flower Delivery: Flower deliveries are only available within Saudi Arabia.
Tracking Orders: You will receive a confirmation email with tracking details once your order has been shipped.
Delays: While we aim to fulfill orders promptly, delays may occur due to unforeseen circumstances, such as holidays, customs processing, or third-party carrier issues. MAND is not liable for any delays caused by third-party carriers.
7. Returns, Exchanges, and Cancellations
General Returns:
Fashion: Returns are accepted within 14 days from the date of delivery if the items are in new, unused condition with all original tags attached.
MAND/TREATS and FLOWERS: Due to the perishable nature of our products, we do not accept returns or exchanges for these items unless there is a fault with the product.
Customized Products:
MAND/HOME: All customized products, including furniture and home décor, are non-returnable once production has started. Custom orders may take 4-6 weeks or longer, depending on the complexity of the design and production capacity. No refunds or exchanges are allowed after the approval and payment of customized orders.
Order Cancellations: Orders may only be canceled before the order is confirmed for production or dispatch. Once production has started for customized products or orders have entered the shipping process, cancellations are not allowed.
Faulty Products: If you receive a faulty or damaged product, you must contact us within 24 hours of receiving the product. MAND will assess the situation and either replace the item or issue a full refund, depending on the case.
8. Product Warranty and Care
Furniture and Customized Items: All customized furniture and home items are warranted for 12 months against manufacturing defects. This warranty does not cover damage caused by misuse, accidents, or improper care.
Flowers and Floral Arrangements: We cannot guarantee the longevity of flowers, as they are perishable products. Flowers generally last 4-5 days with proper care, but we do not assume responsibility for flowers after delivery.
9. Privacy and Data Protection
Your privacy is important to us. We collect and process your personal data in accordance with our Privacy Policy, which outlines how we use, store, and protect your information. We comply with the General Data Protection Regulation (GDPR) and local data protection laws of Saudi Arabia.
10. Limitation of Liability
Product Availability: We strive to ensure all products are available as advertised. However, due to unforeseen demand or production issues, some items may be unavailable. If we cannot fulfill an order, you will be notified, and a full refund will be issued.
Force Majeure: MAND is not liable for any failure to perform its obligations if the failure is due to unforeseen circumstances beyond our control, including but not limited to natural disasters, war, strikes, pandemics, or other emergencies.
11. Governing Law
These Terms and Conditions are governed by the laws of Saudi Arabia. In the event of any disputes arising from the use of this website or the purchase of our products, the courts of Saudi Arabia will have exclusive jurisdiction.
12. Modifications to Terms and Conditions
MAND reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on this page. Your continued use of the website after such modifications constitutes your acceptance of the revised terms.
13. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Email: [email protected]
Phone: +966 55 933 8181
Address: 8560 Prince Sultan St, Jeddah, Saudi Arabia 23523
By using MAND, you confirm that you have read, understood, and agreed to abide by these Terms and Conditions.
