Delivery & Returns

3–5 working days:
Delivery within Saudi Arabia:
Delivered within 3–5 working days of your shipping notification. Custom-made items follow the timeline confirmed with your order.

7–14 working days:
International delivery:
Delivered within 7–14 working days of your shipping notification. Shipping fees are calculated at checkout based on the destination.

48 hours:
Damage or wrong item:
Report it within 48 hours of delivery to support@mand.sa, with photos of the item and its packaging and your order number.

Standard delivery:

5 to 14 business days.

Within Saudi Arabia.

Express delivery:

3 to 5 business days.

Within Saudi Arabia.

The exact delivery time depends on the product, availability, and delivery location. Delivery times may vary during peak seasons, holidays, or unforeseen circumstances.

Shipping fees are calculated at checkout based on:

• Delivery location: Fees vary depending on whether the delivery address is within Jeddah or another region in Saudi Arabia.

• Product size and weight: Heavier or bulkier items, including furniture, may incur additional shipping fees.

• Shipping method: Express delivery incurs a higher fee than standard delivery.

• International availability: MAND offers international shipping for selected products to certain countries. Fees are calculated at checkout based on the delivery address and product.

• Customs fees: The customer is responsible for duties, taxes, or other fees applied to international shipments.

Once your order is confirmed, MAND will process and prepare it for shipment within 1 to 2 business days. Orders placed on weekends or public holidays may experience processing delays.

Once dispatched, you will receive a tracking number by email. Use this number to monitor the status of your delivery.

• Missing or delayed deliveries: If your order has not arrived within the expected timeframe, contact us within 48 hours of the expected delivery date. We will assist with tracking the shipment and resolving the issue.
• Damaged items: If your order is damaged on arrival, notify us within 24 hours of delivery so we can help arrange a return or exchange.

• Custom orders: Custom-made products, including doors, cabinets, furniture, and personalized items, cannot be cancelled or returned once the order is confirmed and production has begun. The production timeline depends on the product and will be confirmed with your order.

• Non-custom products: You may be eligible for a return or exchange if the item is unused, in its original condition and packaging, with all tags attached. Contact support@mand.sa within 7 days of receiving your order.

• Damaged or incorrect items: If your order arrives damaged or incorrect, contact support@mand.sa within 48 hours of delivery with your order number and photos of the item and its packaging. We will arrange a replacement or refund.

• Non-returnable items: Products that have been used, damaged after delivery, or are not in their original packaging cannot be returned or exchanged. Custom-made products and design services are non-returnable and non-refundable once production has started.

1. Contact us:

   Email mand@mand.sa or call +966 55 933 8181 within 7 days of receiving your order.

2. Return authorization:

   Once your request is processed, you will receive a Return Authorization (RA) number and return instructions.

3. Return shipping:

   Return shipping fees are the customer’s responsibility unless the item is damaged, defective, or incorrect.

4. Inspection:

   We will inspect the returned item to confirm it meets the return conditions. If accepted, we will process the refund or exchange.

Refunds are issued to the original payment method. Processing may take 7 to 14 business days depending on your payment provider.

To exchange an item, notify us within 7 days of receiving your order. We will help you find an alternative product. You are responsible for any price difference and additional shipping fees that apply.

• Accurate shipping information: You are responsible for providing a complete and accurate delivery address and contact information. MAND is not responsible for delays or issues caused by incorrect or incomplete information.
• Customs and import duties: For international orders, you are responsible for duties, taxes, or customs fees imposed by the destination country. These are not included in shipping costs and must be paid directly to the relevant authorities.
• Events outside our control: MAND is not responsible for delays caused by force majeure events such as natural disasters, strikes, or government restrictions.
• Shipping carrier: MAND is not liable for lost or stolen packages once they have been handed to the shipping carrier.

For questions or concerns about this Policy, contact the MAND team:

Email
support@mand.sa

Phone / WhatsApp
+966 55 933 8181

Address
Short Address: JGIA2934, Jeddah, Saudi Arabia.