Delivery & Returns

01

Delivery timeframes

The exact delivery time depends on the product, availability, and delivery location. Delivery times may vary during peak seasons, holidays, or unforeseen circumstances.

02

Shipping fees & international orders

Shipping fees are calculated at checkout based on:

• Delivery location: Fees vary depending on whether the delivery address is within Jeddah or another region in Saudi Arabia.
• Product size and weight: Heavier or bulkier items, including furniture, may incur additional shipping fees.
• Shipping method: Express delivery incurs a higher fee than standard delivery.
• International availability: MAND offers international shipping for selected products to certain countries. Fees are calculated at checkout based on the delivery address and product.
• Customs fees: The customer is responsible for duties, taxes, or other fees applied to international shipments.

03

Order processing & tracking

Once your order is confirmed, MAND will process and prepare it for shipment within 1 to 2 business days. Orders placed on weekends or public holidays may experience processing delays.

Once dispatched, you will receive a tracking number by email. Use this number to monitor the status of your delivery.

04

Missing, delayed, or damaged deliveries

• Missing or delayed deliveries: If your order has not arrived within the expected timeframe, contact us within 48 hours of the expected delivery date. We will assist with tracking the shipment and resolving the issue.
• Damaged items: If your order is damaged on arrival, notify us within 24 hours of delivery so we can help arrange a return or exchange.

05

Return eligibility

• Custom orders: Custom-made products, including furniture and personalized items, cannot be returned once the order is confirmed and production has begun. Custom orders typically take 4 to 6 weeks, with some requiring up to 6 months depending on complexity and production capacity.
• Non-custom products: You may be eligible for a return or exchange when an item is unused, in its original condition, and has all tags attached. Contact us within 7 days of receiving the order.
• Perishable products: Flowers, chocolates, and other perishable products cannot be returned or exchanged after delivery unless damaged or defective.
• Non-returnable items: Products that are damaged, used, or not in their original packaging are not eligible for a refund or exchange. Customized products and design services are non-returnable and non-refundable once production has started.

06

How to request a return

1. 1

   Contact us

   Email mand@mand.sa or call +966 55 933 8181 within 7 days of receiving your order.

2. 2

   Return authorization

   Once your request is processed, you will receive a Return Authorization (RA) number and return instructions.

3. 3

   Return shipping

   Return shipping fees are the customer’s responsibility unless the item is damaged, defective, or incorrect.

4. 4

   Inspection

   We will inspect the returned item to confirm it meets the return conditions. If accepted, we will process the refund or exchange.

07

Exchanges & refunds

Refunds are issued to the original payment method. Processing may take 7 to 14 business days depending on your payment provider.

To exchange an item, notify us within 7 days of receiving your order. We will help you find an alternative product. You are responsible for any price difference and additional shipping fees that apply.

08

Customer responsibilities & liability

• Accurate shipping information: You are responsible for providing a complete and accurate delivery address and contact information. MAND is not responsible for delays or issues caused by incorrect or incomplete information.
• Customs and import duties: For international orders, you are responsible for duties, taxes, or customs fees imposed by the destination country. These are not included in shipping costs and must be paid directly to the relevant authorities.
• Events outside our control: MAND is not responsible for delays caused by force majeure events such as natural disasters, strikes, or government restrictions.
• Shipping carrier: MAND is not liable for lost or stolen packages once they have been handed to the shipping carrier.

09

Contact us

For questions or concerns about this Policy, contact the MAND team: