Shipping Policy

01

Shipping methods

MAND offers multiple shipping methods for the prompt delivery of your order:

Shipping times may vary depending on the product, availability, and delivery location.

02

Shipping fees

Shipping fees are calculated at checkout based on:

• Delivery location: Costs may vary depending on whether delivery is within Jeddah or another region in Saudi Arabia.
• Product size and weight: Larger or heavier items, including furniture and customized products, may incur additional costs.
• Shipping method: Express delivery incurs higher shipping fees than standard delivery.
• International charges: International shipping charges, import duties, and taxes are the customer’s responsibility.

03

Domestic & international shipping

• Domestic shipping: MAND delivers within Saudi Arabia. Certain products, including flowers, are not available for international delivery.
• International shipping: Selected products can be shipped to selected countries. Delivery timing and fees vary by destination.
• Customs duties and taxes: Customers are responsible for duties, taxes, and other charges imposed by the destination country. These charges are not included in product or shipping prices and must be paid when the goods arrive.

04

Order processing & custom orders

• Order processing: Once an order is placed and payment is confirmed, MAND will prepare it for shipment within 1 to 2 business days. Orders placed on weekends or public holidays may be delayed.
• Custom orders: Customized or personalized products, including furniture and home décor, may take 4 to 6 weeks for production and delivery. Some orders may take up to 6 months depending on production capacity and customization requirements.

05

Shipment tracking

Once your order is dispatched, you will receive a tracking number by email. Use it to monitor your delivery through the carrier’s tracking portal.

If you do not receive tracking information within 2 business days of order confirmation, contact our customer service team for assistance.

06

Delivery delays

While MAND strives to deliver orders on time, delays may result from:

• Force majeure events: Unforeseen circumstances such as natural disasters, strikes, or public holidays may affect delivery timing.
• Third-party shipping carriers: MAND relies on third-party carriers and is not liable for delays or transit issues, including customs delays.

If your order has not arrived by the expected delivery date, contact us immediately. We will liaise with the carrier to resolve the issue as quickly as possible.

07

Incorrect, damaged, or missing deliveries

• Incorrect or damaged items: Notify us within 24 hours of delivery. We will assist with a return or exchange and, where applicable, issue a full refund.
• Missing deliveries: Contact us within 48 hours of the expected delivery date if a package is missing or late. MAND is not liable for lost or undelivered items caused by an incorrect shipping address supplied by the customer.

08

Product delivery restrictions

Some products are restricted based on size, weight, or delivery location:

• Flowers: Because flowers are perishable, delivery is limited to specific regions within Saudi Arabia and is not available internationally.
• Customized products: Personalized furniture, home décor, and other customized products may only be delivered within certain regions of Saudi Arabia.

09

Customer responsibilities & liability

• Accurate information: Customers are responsible for providing a complete and accurate delivery address and contact details. MAND is not liable for delays or issues caused by incorrect or incomplete information.
• Carrier and external events: MAND is not liable for delays, damages, or losses resulting from third-party carriers or circumstances outside our control, including force majeure events and customs delays.
• International regulations: MAND is not responsible for issues arising from destination-country customs regulations, duties, taxes, or restrictions.

10

Contact us

For questions or concerns about this Shipping Policy, contact the MAND team: