Shipping Policy

5–14 days:

Standard delivery.

Within Saudi Arabia.

3–5 days:

Express delivery.

Within Saudi Arabia.

1–2 days:

Order processing.

After payment confirmation.

MAND ships your order within Saudi Arabia and worldwide:

Delivery within Saudi Arabia
3 to 5 working days
From your shipping notification

International delivery
7 to 14 working days
From your shipping notification

Ready-made items are prepared within 2 to 5 working days of payment confirmation. Custom-made items follow the timeline confirmed with your order. Shipping times may vary depending on the product, availability, and delivery location.

Shipping fees are calculated at checkout based on:

• Delivery location: Costs may vary depending on whether delivery is within Jeddah or another region in Saudi Arabia.

• Product size and weight: Larger or heavier items, including furniture and customized products, may incur additional costs.

• Shipping method: Express delivery incurs higher shipping fees than standard delivery.

• International charges: International shipping charges, import duties, and taxes are the customer’s responsibility.

• Domestic shipping: MAND delivers within Saudi Arabia. Certain products, including flowers, are not available for international delivery.
• International shipping: Selected products can be shipped to selected countries. Delivery timing and fees vary by destination.
• Customs duties and taxes: Customers are responsible for duties, taxes, and other charges imposed by the destination country. These charges are not included in product or shipping prices and must be paid when the goods arrive.

• Order processing: Once an order is placed and payment is confirmed, MAND will prepare it for shipment within 2 to 5 working days. Orders placed on weekends or public holidays may be delayed.

• Custom orders: Customized or personalized products, including doors, cabinets, furniture, and home décor, are made to order. The production and delivery timeline depends on the product and will be confirmed with your order.

Once your order is dispatched, you will receive a tracking number by email. Use it to monitor your delivery through the carrier’s tracking portal.

If you do not receive tracking information within 2 business days of order confirmation, contact our customer service team for assistance.

While MAND strives to deliver orders on time, delays may result from:

• Force majeure events: Unforeseen circumstances such as natural disasters, strikes, or public holidays may affect delivery timing.

• Third-party shipping carriers: MAND relies on third-party carriers and is not liable for delays or transit issues, including customs delays.

If your order has not arrived by the expected delivery date, contact us immediately. We will liaise with the carrier to resolve the issue as quickly as possible.

• Incorrect or damaged items: Notify us at support@mand.sa within 48 hours of delivery, with your order number and photos of the item and its packaging. We will assist with a return or exchange and, where applicable, issue a full refund.

• Missing deliveries: Contact us within 48 hours of the expected delivery date if a package is missing or late. MAND is not liable for lost or undelivered items caused by an incorrect shipping address supplied by the customer.

Some products are restricted based on size, weight, or delivery location:

• Large custom-made products: Doors, cabinets, furniture, and other large custom-made products are delivered and installed within Saudi Arabia only.

• Accurate information: Customers are responsible for providing a complete and accurate delivery address and contact details. MAND is not liable for delays or issues caused by incorrect or incomplete information.

• Carrier and external events: MAND is not liable for delays or losses resulting from circumstances outside our control, including force majeure events and customs delays. Items that arrive damaged are covered by our damaged or incorrect items policy.

• International regulations: MAND is not responsible for issues arising from destination-country customs regulations, duties, taxes, or restrictions.

Email
support@mand.sa

Phone / WhatsApp
+966 55 933 8181

Address
Short Address: JGIA2934, Jeddah, Saudi Arabia.