Frequently asked questions

You do not need an account to shop at MAND. Registering gives you additional benefits, including:

• Reviewing previous purchases and tracking order status.
• Saving products to your wish list.
• Receiving previews of new collections and MAND news.
• Saving your address and payment details for faster checkout.
• Creating a delivery address book to make gifting easier.

MAND takes data protection seriously. Information submitted through the website is stored securely, and payment transactions are encrypted. Card details and passwords are not available to MAND employees. You are responsible for keeping your password and login codes confidential. Read our Privacy Policy for more information.

You may already have an account registered with the same email address. Try signing in as an existing customer or resetting your password.

If you have forgotten your password, select “Forgot password” on the sign-in screen and follow the instructions sent to your email. For other technical difficulties, contact support@mand.sa.

Once signed in, open your account and select “Account Information” to update your personal details.

Once your order has been processed, you will receive a confirmation email containing a tracking number. If you need help, contact support@mand.sa and include that tracking number.

Orders are generally processed within 24 hours, Sunday through Thursday, excluding public holidays.

Shipping fees are calculated automatically during checkout based on your order and delivery address. See our Shipping Policy for full details.

Each delivery address requires a separate order. Shipping fees are calculated individually for every order.

Email support@mand.sa with your order number and the correct address as soon as possible. A change to another country may incur additional shipping fees.

Priority delivery generally takes 2–5 working days after processing. Delays can occur for reasons outside MAND’s control. Your tracking details will provide the latest status.

Contact support@mand.sa before ordering or as soon as possible afterward. The customer care team will confirm whether your requested timing can be accommodated.

Send your order number and the correct address to support@mand.sa immediately. MAND cannot accept responsibility for failed delivery when a corrected address is not provided within 24 hours of placing the order.

Photograph the item and packaging, then email the images and your order number to support@mand.sa. The customer care team will assess the issue and assist with an eligible replacement or refund.

Email photographs of the items received, together with your order number, to support@mand.sa. MAND will review the delivery and help correct it.

Choose your product and options, add the item to your cart, then continue to checkout. Enter your contact and delivery details, select a payment method, and submit the order.

Use the search control in the website header, or browse the product categories and filters to narrow the collection.

Availability is shown on the product page. In the rare event that an item sells out after your order is accepted, customer care will contact you as soon as possible and assist with a suitable replacement.

An order cannot be changed after it has been processed. If processing has not started, contact support@mand.sa; MAND may be able to cancel the order so you can place a new one.

Contact support@mand.sa with your order number and requested changes. The team will confirm whether the request can be made. Dispatched orders cannot be modified.

Items cannot be added after an order has been placed. Customer care can assist you in placing a separate order for additional pieces.

You will receive an order email after checkout. For card payments, the order is accepted once the payment has been successfully authorized.

Orders are normally processed within one working day, Saturday through Thursday, excluding holidays. Stock availability or large quantities can require additional time.

If your order has not arrived within five working days of dispatch, contact support@mand.sa. Delivery may take longer during public holidays or circumstances outside the carrier’s control.

MAND accepts Mastercard, Visa, American Express, Apple Pay, mada, and STC Pay.

Online payments may require 3D Secure verification. Enter the code sent by your bank by SMS or through its app. If the transaction remains unsuccessful, contact your bank first, then email support@mand.sa if you need further assistance.

Email your full name, payment email, and transaction details to support@mand.sa. Do not send your full card number or security code.

If your order arrives with a quality issue, email support@mand.sa within 48 hours with a description and photographs. Eligibility depends on the item and supporting information provided. See Delivery & Returns for the complete policy.

Replacement requests must be made within 48 hours of receiving the order. If approved, the replacement will be sent to the original delivery address. If replacement is not possible, a refund may be issued.

Refund approval normally takes 1–2 working days. Once approved, you will receive a confirmation email. Depending on your bank or payment provider, funds may take up to two weeks to appear.