Terms & Conditions

18+ Minimum age Or consent from a legal guardian.

SAR Product pricing.

Applicable taxes included Saudi Arabia.

Governing law Saudi courts have jurisdiction.

MAND is a luxury brand offering premium products and services across fashion, home furniture and design, flowers, chocolates, gourmet food, and more. We aim to provide an exclusive and seamless shopping experience through customized solutions.

These Terms apply to every Website user, including visitors who do not make a purchase and customers who place orders, use services, or participate in promotional offers.

MAND/FASHION:
High-quality clothing, footwear, and accessories.

MAND/HOME:
Custom furniture, doors, cabinets, and interior design services.

MAND/FLOWERS:
Floral arrangements and delivery services.

MAND/TREATS:
Premium chocolates, coffee beans, dragees, and gourmet food.

MAND/VCARD:
NFC-powered digital business cards and smart networking solutions.

Clothing

High-quality clothing, footwear, and accessories.

Interior design & Furniture

Custom furniture, doors, cabinets, and interior design services.

Flowers & Vases:

Floral arrangements and delivery services.

Chocolatier Creations

Premium chocolates, coffee beans, dragees, and gourmet food.

• Accurate information: Ensure all personal and billing information you provide is accurate and current.
• Age requirement: You must be at least 18 years old to use the Website or make a purchase, or have consent from a legal guardian.
• Compliance with Saudi law: All transactions must comply with the laws of Saudi Arabia. Violations may result in account termination or legal action.

• Order process: Select products, add them to your cart, and proceed to checkout. Contact and payment details are required to complete a purchase. Processing begins after payment confirmation.
• Order modification: Once an order is confirmed and payment is processed, it cannot be changed. Cancellation is possible only before the order enters production or shipping.

• Pricing: Prices are shown in Saudi Riyals, include applicable taxes, and may change without notice.
• Payment methods: We accept credit and debit cards, including Visa and MasterCard, PayPal, and other secure online payment methods.
• Payment confirmation: Orders are processed only after payment is confirmed. A successful transaction is followed by an order confirmation email.
• Fraud and currency discrepancies: Fraudulent payment attempts or currency discrepancies will be investigated, and the responsible party may be liable for resulting damages.

Delivery within Saudi Arabia
3 to 5 working days

International delivery
7 to 14 working days

• Shipping charges: Charges depend on the delivery location and are calculated at checkout.

• International delivery: International shipping is available to most countries. Customers are responsible for applicable customs duties and taxes.

• Custom-made products: Large custom-made products, such as doors, cabinets, and furniture, are delivered and installed within Saudi Arabia only.

• Tracking: Tracking details are emailed after dispatch.

• Delays: Holidays, customs processing, unforeseen events, or third-party carriers may cause delays. MAND is not liable for delays caused by third-party carriers.

See our Shipping Policy for additional information.

• Non-custom products: Items may be returned or exchanged within 7 days of delivery when unused, in their original condition and packaging, and with all tags attached.

• Custom-made products: Custom-made and personalized products cannot be returned once production has begun, unless they arrive damaged or incorrect.

• Damaged or incorrect items: Report them to support@mand.sa within 48 hours of delivery, with your order number and photos of the item and its packaging.

• Order cancellations: Orders may be cancelled only before production or dispatch is confirmed. Cancellations are not allowed after custom production or shipping begins.

See our Delivery & Returns Policy for the return process.

Customized MAND/HOME products, including furniture and home décor, are non-returnable once production begins. Custom orders may require 4 to 6 weeks or longer depending on design complexity and production capacity.

Refunds and exchanges are not available after a customized order has been approved and paid for.

• Faulty or damaged products: Contact us at support@mand.sa within 48 hours of receiving a faulty or damaged product, with your order number and photos of the item and its packaging. MAND will assess the issue and, depending on the circumstances, replace the item or issue a full refund.

• Custom-made products: Custom-made products are warranted for 30 days against manufacturing defects. Hardware is covered by the manufacturer's warranty. The warranty excludes damage caused by misuse, accidents, or improper care.

Your privacy is important to us. We collect and process personal data in accordance with our Privacy Policy, which explains how we use, store, and protect information.

• Product availability: We aim to keep advertised products available. If demand or production issues prevent us from fulfilling an order, we will notify you and issue a full refund.

• Force majeure: MAND is not liable for failure to perform obligations due to circumstances beyond our control, including natural disasters, war, strikes, pandemics, or other emergencies.

These Terms and Conditions are governed by the laws of Saudi Arabia. The courts of Saudi Arabia have exclusive jurisdiction over disputes arising from use of the Website or purchases from MAND.

MAND may modify these Terms and Conditions at any time. Changes will be posted on this page, and continued use of the Website after publication constitutes acceptance of the revised Terms.

For questions about these Terms and Conditions, contact the MAND team:

Email
support@mand.sa

Phone / WhatsApp
+966 55 933 8181

Address
Short Address: JGIA2934, Jeddah, Saudi Arabia.